Reporting to the Director of Education, the Program Director is responsible for providing leadership for one or more programs of study. The Program Director provides subject matter expertise and actively participates in the curriculum development, revision and implementation process. As the subject matter expert in a particular program, the Program Director provides face to face product knowledge training to the Admissions group, utilizing materials generated via the centralized curriculum development process. The Program Director is responsive to the Admissions staff when asked to engage with potential students and actively participates in new student orientation. The Program Director is responsible for hiring, assigning, orienting, developing, evaluating and recognizing instructors within the program(s) of study. The Program Director will convene meetings with faculty on a regular basis.
The Program Director is also responsible for monitoring and supporting the student population within his/her program of study. The Program Director plays an active role in the student advising process, including advising students during the provisional period, meeting with students who initiate a complaint, advising students who have career-oriented questions, and consulting with students whose engagement and/or academic progress is in question. The Program Director analyzes student population data, working with faculty and staff to identify students who may be at risk, and contacting students to identify barriers to success and to provide support and information concerning student services.
Finally, the Program Director is responsible for continuous improvement of the program. Actively engaged in the development and maintenance of the campus effectiveness plan, the Program Director collects data for purposes of analyzing program performance. The Program Director shares responsibility with Career Services for the identification of local advisory board members, for establishing an agenda for those meetings, hosting the meetings, and documenting the outcomes of the advisory board meetings. Program performance data and feedback from the local advisory board is shared with the CRC Academic team for purposes of (centralized) continuous improvement of the curriculum.
⁻ Education requirement varies by field of instruction: A Master’s Degree is a requirement for employment in this role in some states.
For Commercial Driver’s License (CDL): High School Diploma or GED
For Non-degreed-areas: Associate’s Degree, documented specialized competency in field of instruction, or equivalent work experience in the field of instruction
For Degreed-areas: Bachelor’s Degree or equivalent work experience in the field of instruction.
For General Education and Specific Courses in some areas of instruction: Master’s Degree, or equivalent work experience in the field of instruction.
⁻Industry certification in field of instruction if required by industry, or demonstrated knowledge equivalent to the certification.
⁻3 years of experience in academic instruction in a post-secondary environment
⁻5 years of industry experience in the field of instruction.
⁻2 years of experience in a management or supervisory role
⁻Ability to qualify as an instructor
⁻ Master’s Degree
⁻5 years of experience in academic instruction in a post-secondary environment
⁻10 years of experience in the field of instruction
⁻Working knowledge of federal/state government education regulations
⁻3 years of experience in a management or supervisory role
⁻Previous experience as an academic program director
⁻Experience in student guidance, or related field
⁻Working knowledge of federal/state government education regulations
I. Provides Services to Students
• Meets with each first term student during the provisional period to answer any questions and to provide students with the opportunity to validate their choice of school and program.
• Advises students on scheduling and provides program-specific guidance.
• Supplements Instructor advisement for students receiving failing mid-term reports.
• Provides academic advisement/counseling as needed to students. Provides referrals to outside resources when counseling needs go beyond the scope of the school. Provides or arranges for student tutoring when needed.
• Leads student retention initiatives for students in the program who experience barriers to success.
• Maintains regular contact with all students within program area and responds to their questions and/or concerns in a timely manner. Posts office hours for students.
• Refers students to appropriate staff for non-academic problem resolution.
• Participates in each term’s New Student Orientation Program; orients re-entering students returning to school.
• Contacts students who miss two consecutive days from class or whose absence during the week results in more than four absences during the term.
• Maintains records of interactions and correspondence with students (i.e. phone calls, emails, mail).
• Monitors contact, and results of contact, from instructors to students in assigned program area(s). Makes calls weekly to students who (a) were not called or could not be reached; (b) did not return as promised; or (c) did not offer plans to return by a specific date. Offers appropriate academic advice and demonstrates genuine interest in students.
• May serve as a sponsor for a student club related to the program area and encourages student participation in professional organizations within their field.
• Monitors extra-curricular student activities related to the assigned program of study.
• Identifies students needing tutoring and provides instructors and/or peers for tutoring where required.
II. Oversees Status of Quality of Curriculum, Instructional Materials, Equipment, and Facilities
• Serves as a subject matter expert regarding academic curriculum for program area.
• Actively participates in the curriculum development/revision process lead by the CRC Academic team.
• Provides leadership in the implementation of new and revised curriculum.
• Schedules, develops agenda for and convenes the local Advisory Board; keeps meeting minutes for each meeting.
• Monitors classroom instructional materials including equipment in the classrooms and laboratories, bulletin boards, and supplemental teaching aids.
• Provides input into creating the master schedule regarding course sequencing, offerings, room assignments, and instructor teaching assignments.
• Manages externship, student clinic, practicum, and/or related programs.
III. Oversees Faculty Performance and Development • Assists the Director of Education in the recruitment, interviewing and hiring of faculty for program of study.
• Evaluates the transcript of faculty to determine course assignments.
• Orients, monitors, supervises, mentors, and assists new instructors.
• Ensures that all program area Instructors adhere to required administrative and classroom delivery duties and requirements as outlined in the job description for Instructor.
• Ensures completeness of faculty files and documentation of official transcripts, professional development, observations, and performance reviews.
• Provides leadership and support to full-time and part-time day and evening instructors and supervises their instructional and program needs.
• Observes classes within program area and coaches instructors to continually improve instructional presentation and classroom management skills.
• Conducts performance appraisals of department faculty members including areas of strength and recommendations for improvement and future skill set development.
• Conducts regular weekly day and evening faculty meetings. Meeting topics may include improvement of course offerings, methods of instructional delivery, selection of texts, and such other purposes which serve to improve the quality of the instructional program. Documents all meetings.
• Provides departmental product knowledge training to Admissions and Career Services personnel as requested.
• Provides information to all departments as trends and changes in program specialty areas occur.
• Assists admissions personnel with student recruitment as requested.
• Promotes faculty participation and provides leadership in the professional development activities of program
faculty members and the documentation of those activities.
• Participates actively in a minimum of one professional organization within the community.
• Attends faculty meetings and in-service programs. Maintains a record of professional development activities.
• Maintains current personal knowledge of federal, state, institutional regulations, and accreditation standards related to program area.
• Participates in preparation of government and accreditation reports and ensure their timely submission and accuracy.
• Assists the Director of Education in evaluating data collected from student questionnaires and conducts faculty conferences when necessary to discuss the results and provides recommendations for improvement.
• Maintains regular office hours each week to ensure consistency between day and evening policies, procedures and instruction.
• Collaborates with peers and associates to ensure coordination of interdepartmental activities.
• Intervenes in and work to resolve any personnel issues that arise among program area instructors.
• Assists the Director of Education in planning program budgetary needs.
• Performs all duties of a full-time Instructor. Teaches up to five classes depending on program size and other responsibilities beyond this job description.
IV. Leads and Develops Others
• Provides clearly defined roles and objectives for faculty, monitors performance, provides feedback, and meets regularly to discuss priorities.
• Resolves individual and group performance opportunities in a timely manner to motivate and foster teamwork.
• Identifies opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals and the organization.